Respectful relationships lead to better results
The right amount of tension and warm hospitality that supports "Think Village"

I think it's the best way to show hospitality to people who visit our company. I think that if people enjoy something delicious, they will relax and be more likely to talk. However, since we grind the beans, it takes time to brew the coffee, so you will have to wait (laughs).

It certainly helps to get a feel for the day and acts as an icebreaker. We have long-standing relationships with our customers, so we have a lot to talk about other than work. So it's also a good opportunity to talk about recent developments.

In fact, it is a product of one of our customers. It is made by someone who is arguably the best roaster in Japan, so it is very delicious. Of course, everyone has their own preferences, but I also want to spread the word about good coffee.
(MUI http://www.mui-motosumi.co.jp/ )

If what you just said has been conveyed, we would be very grateful. It's a little difficult to explain, but we work with the idea that "we are chosen by our customers, and we also choose our customers." If the customer's product or service is not good, it is difficult to market it, and if we are not confident, we cannot recommend it.

This is the same when we are in the position of a customer, and rather than placing an order with Monosus, we have a strong sense of wanting to create something together as partners. Naturally, if we want to be good partners, it is better to share goals and situations and work together, and I think that leads to better results.

"Good colleagues and good work, forever" is the policy posted on our website. We want to bring out the best in each other as partners and have a long-term relationship. I think that in itself is a wonderful thing, so I try to communicate closely and become closer to good colleagues.

So when people ask me, "How many staff do you have?" I'm at a loss for an answer. We have built close relationships with external partners, so we don't have a sense of "outside" anymore. So when I hear "staff," the faces of many of our colleagues come to mind in addition to our own employees.

No matter how good your personal relationship is, it's important to be able to produce results that you can both be satisfied with. This may sound harsh, but a work relationship is also based on the ability to produce results.
And because we believe that relationships develop over time, we value feedback.

If there are any areas where your company is having difficulty moving forward, we will make the necessary adjustments, and we hope to create a favorable situation for both of us so that we can do good work. I think that if we can provide each other with feedback, rather than just making something, we can become good partners.

The company's number one principle is the happiness of the individual. What kind of company can make individuals happy? Every system we create is centered around that idea.
Therefore, we ask staff with children to focus on their children, and we take responsibility for adjusting their schedules. However, there are naturally periods when the company gets very busy. When schedules get tight, we explain that it is necessary for our clients and say, "Let's work hard together." On the other hand, we try to lighten the burden when there is more room in the schedule. Even on weekdays, they can go to a concert of their favorite singer or visit an art museum. Many people pursue what they like, and I think there is a lot of freedom in how they spend their time.

Some people know the value of freedom like full flextime and can use it well, but others don't like it. In our company, we basically set rules that everyone must follow, and when they want to move freely at the necessary times, they can adjust it at that time.
For example, the time to come to work is fixed, and there is a morning meeting. This is a core time that cannot be changed, so that schedules can be shared and moved around. The most important thing we consider in our evaluations is deadlines. Weekly and monthly schedules are shared, and deadlines must be met. Although the place of work is free, I think the sense of responsibility is high.

I'm based in Shimane, but of course I attend morning meetings and stay connected through my iPad screen all day during work hours.

Currently, three staff members are working in the same format as Hara, but we chat through the screen and it is important to stay connected. This also helps convey the atmosphere of the company.

It's amazing, isn't it? I think the world will become more and more like this.

There is a school of thought that says to provide a fulfilling environment and hire people who are attracted to it, but we want to value the people we are connected with first. They are people we need, and if we can cooperate by creating an environment that is mutually satisfying, we will continue to improve.
Of course, this kind of environment can be an attractive factor when hiring. However, the priority was to "keep important people at the company."

The president uses the expression "Sink Village," and at first I was a bit worried, wondering if I could really be a villager from Shimane. But when I tried it, I found that even when I was there, I felt like I was in an office in Tokyo.

This makes me feel like I'm in Shimane. I can hear the cows mooing through her screen (laughs).

I married into a family that runs a farm. There are a lot of cows, and when it's feeding time, they moo from the barn. People say they're noisy.

Sometimes when I lose focus, he disappears from the screen saying "I'm going for a walk" and then shows me a photo he took with a cow (laughs).

Fortunately, we have gathered such friends, and we came here because we wanted to gather such people. The president comes from a large company, so the company is well-established as a corporate organization, but there is also the fun of a venture. Right now, the balance is very good. However, a good balance also means that it is difficult to break, so the task of expanding while maintaining it is very difficult. The hurdle for hiring has also risen, and that is an issue. However, once you enter the village, I think it is a good place to live.

This is not limited to Monosus, but it takes time to first create a work structure and build relationships with each other. To what extent do you and your partner share responsibility? You have to decide the scope of responsibility.
For example, I think people tend to think that the reason we asked Monosus to do some of the coding for our templates is to cut costs. But that's not the case.
It would be ideal if everyone at CF could accompany us to our clients, but that's difficult. Therefore, we take responsibility for carefully understanding the client's intentions and goals, and we want our partner, Monosus, to approach production in a light-footed manner. If the line is unclear, I think it will be difficult for both parties to move forward.

Although the structure of the site is important in web marketing, our clients do not need complicated designs. Therefore, as long as there is a basic concept and a template of the movement, there are no major problems with the production itself. Also, from experience, we know "what we should do for our clients now."
However, because the production team has limited resources, we rely heavily on Monosus when we have multiple production projects at the same time or when we need to catch up on the latest technology. The check team in particular is extremely talented. I feel that we are partners who can utilize each other's strengths.
That being said, I still don't think we've found the best balance, and I think we'll continue to communicate and experiment in the future.

Regarding the production team's resources, the president's policy is, "We are not a company that specializes in website production, so we limit the production team's resources to just enough to properly understand what the client wants and enable them to realize it smoothly.When we have multiple orders or need to keep up with the latest technology, we cooperate with reliable parties that are good at it."

In that regard, your company has the Monosasu website as well as a monthly newsletter that conveys the latest trends and technologies that we should keep up with.
It's rare to find a company that is so forthcoming. There are some companies that sell themselves on cheapness and speed, but to be honest, that doesn't convey the appeal of the company. It's very reassuring to have them communicate what their thoughts are, what they do, and what concerns they have as a partner. I look forward to continuing to work with them.