Hello, this is Kawarazaki from the operations team.
As we enter the seasons, new members of the Kamiyama Monosasu Juku have joined other departments, adding new faces to the company.
Thankfully, the operations team also saw an increase in new projects, so we decided to add new staff and began recruiting in March and April.
This time, I would like to share with you what I have thought about and learned about operations work through this recruitment process.
We look at ourselves in order to let others know us.
First of all, in order to invite people to an interview, we need to let them know what we do on our job page. To do this, we have reconsidered the work content of the operations team.
- Directing customer contact points
- Coding work for page creation and update
- Design work associated with creating landing pages
- New project planning
- Implementing site improvements based on access analysis
- Creating wires for new pages
- SNS management to attract fans to your company
And so on, the range is very wide.
As such, the operations team's major feature is its all-round website-related work, and even though it is my own team, I feel the breadth of its work.
(Of course, one person can't do it all.)
Before coming here, I was a print graphic designer, and the reason I decided to change jobs was because I wanted to broaden my horizons and become someone who can do not only design, but also coding and direction in general. I felt that I would need such comprehensive skills in the future, so I knocked on the door of Monosus, which has an operations team, out of the many web production companies out there.
Therefore, I wanted the people who came to interview this time to feel that being able to work on all-round web-related matters would be an advantage, so I designed the job description with this in mind.
Actual recruitment information. This time, we especially wanted people who could contribute in coding and direction, so we focused on that when we thought about the job description. The photo shows team members Kakurai (left) and Matsunaga (right).
Now, the interview.
Once you're ready, start recruiting.
This is my third time participating in recruitment activities, and because it affects the lives of the people we hire, I am always cautious as I am the one making the decisions.
This time in particular, we prominently featured "No experience necessary!" in the title, so it seemed like we received a lot of applications from people in other industries.
We carefully consider what aspects of the people we interview should look out for when selecting them.
During the interview, a similar comment was made.
- "Being a Webmaster meant I could learn everything about the Web."
- "I felt that the key to your company's operations was direction based on listening to and communicating with clients, and I thought I could make use of my sales skills from my previous job."
It was great to receive such a comment, as it meant that the employee understood from the explanation that he or she would be involved in a wide range of work.
We also received comments that made us realize that people really do look at the Monosasu site.
- "After reading about company events such as company trips and anniversary parties, I got the impression that everyone was working with great enthusiasm."
- "I was able to empathize with the idea of 'having your own measuring stick, not something that's given to you by others.'"
- "I felt that the company was attractive because it values the shared space that is called the 'gaps' in Monosus-style DIY."
All of these are written on the website, but you can't really understand them unless you read each article carefully. By renewing the website, I think we've created a good place for people outside the company to learn about Monosus.
Some people even read the profiles of the three interviewers, and although I felt a little embarrassed, I was happy that they had read it so carefully.
Learn from others' mistakes and correct your own.
What I learned from being an interviewer.
The interviews were completed successfully, and after careful consideration, we hired two candidates.
I also learned a few things because I was in the position of an interviewer.
One thing is that the more people tried to understand Monosus and did thorough research, the more enthusiastic they were.
I thought that if I replaced "monosus" with "client," I could relate to my own work. I realized the importance of doing a lot of research and thinking from the client's perspective in order to see what the client is worried about.
Another thing is that people who speak in their own words are more attractive even if they are not good at speaking.
I think this applies not only to work but to everything: even if you're not a good speaker, it's easier for the other person to understand what you want to say if you communicate in your own words, filtered through your own filter, rather than conveying it as if it were a templated third party.
For example, whether it's during meetings with clients or when writing articles for the Monosasu site, I feel that speaking in my own words is very important when it comes to work and communication.
I realized once again that I want to keep the above thoughts in mind in order to become a more attractive person in my future work and in my life.
The operations team itself has only been in existence for less than three years. I myself still lack experience in many areas, but together with the new members, I would like to build a great team with the aim of becoming "an all-round webmaster who can see things from the client's perspective."
This recruitment experience gave me the opportunity to think again about my work and my team, and it was a learning experience for me.
KAWARAZAKI Taira